Last Updated: January 1, 2025
This No-Refund Policy outlines Source Central's approach to refunds for our digital subscription services. As we provide digital products and services, all sales are final and non-refundable once access to the digital content has been granted.
Please read this policy carefully before purchasing our services, as by making a purchase, you acknowledge and agree to these terms.
Under the UK Consumer Contracts Regulations 2013, whilst you typically have the right to cancel your subscription within 14 days of purchase (the 'cooling-off period'), this right does not apply once you have accessed or downloaded any digital content.
By accessing our digital content, you explicitly acknowledge and agree that you will lose your right to cancel and receive a refund. This is in accordance with the UK Consumer Contracts Regulations 2013 regarding digital content.
We will ask for your express consent and acknowledgement of this when you first access our digital content.
All purchases of our digital products and services are final and non-refundable once access has been granted.
This policy is in place because our products are digital in nature and cannot be 'returned' once accessed.
We encourage you to carefully review our service offerings before making a purchase.
We may consider refunds only in the following specific circumstances:
If you experience significant technical issues that completely prevent access to our services
If the service is entirely unavailable for an extended period
If the service fundamentally fails to perform as described
If you have been charged incorrectly
If you have been charged multiple times for the same service
If you have been charged after cancellation
When explicitly required by UK consumer protection laws
During the cooling-off period only if digital content has not been accessed
The following are strictly non-refundable:
Digital content that has been accessed or downloaded
Subscription fees for periods where the service was available
Training materials or courses that have been viewed
Community access or membership fees once utilised
Any customised or personalised services
Whilst we do not provide refunds, you may cancel your subscription at any time through your account settings
Cancellation will take effect at the end of your current billing period
You will continue to have access to the service until the end of your paid period
No refunds will be provided for unused portions of your subscription
Whilst we maintain a no-refund policy, we are committed to providing high-quality digital services
We thoroughly test our content and systems before release
We provide detailed service descriptions to help you make informed decisions
Our customer support team is available to assist with any technical issues
We may update this No-Refund Policy from time to time
Any changes will be posted on our website
The updated policy will apply to all purchases made after the effective date
If you have any questions about our No-Refund Policy, please contact us at:
Email: contact@sourcecentral.co.uk
We aim to respond to all enquiries within 2 business days.